The Comfort and Cost of Familiarity
Jolie forms an immediate bond with a person served due to their shared Puerto Rican heritage. Initially, this connection creates comfort, but as the “honeymoon phase” fades, the youth begins acting out. A late-night incident reveals that the staff member’s voice and accent remind him of his mother, triggering difficult emotions. Realizing this, the staff member adjusts their approach, learning that while they can’t change their accent, they can change their tone to better support and communicate with him.